{"id":57411,"date":"2016-12-27T06:31:02","date_gmt":"2016-12-27T14:31:02","guid":{"rendered":"https:\/\/www.cookiesandclogs.com\/?p=57411"},"modified":"2017-01-03T15:00:40","modified_gmt":"2017-01-03T23:00:40","slug":"consumer-review-fairness-act","status":"publish","type":"post","link":"https:\/\/www.cookiesandclogs.com\/consumer-review-fairness-act\/","title":{"rendered":"What the Consumer Review Fairness Act Means for You & Me"},"content":{"rendered":"

I\u2019ve teamed up with Consumer Reports and am proud to be one of their paid brand ambassadors; my personal opinions do not necessarily reflect those of Consumer Reports.<\/em><\/p>\n

Cookies & Clogs has changed quite a bit over the years. From the design and style to post topics and content, I\u2019m always looking to grow and improve the site. But, I have always stuck to the core belief to only my express honest opinions. From the moment I first started blogging, I decided that I wanted to tell others what I hoped others would tell me. Yes, I share honest opinions because that\u2019s what I most value myself. But, after learning about the Consumer Review Fairness Act, I realized the weight of that concept.<\/p>\n

Consumer Review Fairness Act \u2014 The Issue<\/h3>\n

Most people these days rely on personal feedback from others for buying decisions. We ask friends and family, check online retailers, sort by user-submitted ratings, and search for candid reviews. None of us want to buy junk that’s bound to break or, worse yet, will somehow cause harm to you or a member of your family. This is especially so if many others have already had a bad experience with it. But, some companies were using an underhanded method to keep\u00a0consumers\u2019 mouths shut.<\/p>\n

Some companies would sneakily add \u201cgag clauses\u201d or \u201cnon-disparagement clauses\u201d in the fine print. Basically, by buying a product or interacting with the company, you relinquish your right to say anything negative. If you do, you are liable for penalty fees. What craziness is that?! Apparently, it\u2019s craziness that some companies tried to bank on. Notice this example:<\/p>\n

In one case, a Utah couple ordered a $20 item from an online retailer, but it never arrived, and they posted a negative review about the site. \u00a0Years later, the company retaliated by sending them a $3,500 bill. \u00a0When the couple refused to pay, the company sent the bill to a collections agency, and their credit score was impacted. \u00a0A judge eventually ruled in the couple\u2019s favor.<\/p><\/blockquote>\n

Why the\u00a0Consumer Review Fairness Act is Important<\/h3>\n

That\u2019s why the Consumer Review Fairness Act, which was just signed into law on December 14th<\/a>, is so important. This new law will protect consumers\u2019 rights to share honest reviews of companies and products. It also protects those who publish stories of consumer experiences like Consumer Reports does.<\/p>\n

No wonder the organization was so proactive in supporting this law and informing consumers about these issues. Warnings were posted on consumerreports.org<\/a>, articles were published in the November\u2019s issue of the magazine’s Better World<\/a> column, and some of the work from Consumerist<\/a> was even cited in testimony during Congressional hearings on the bill. Get the full story here<\/a>.<\/p>\n

Thanks to support like this, the Consumer Review Fairness Act is now in place. So what does that mean for you? It means you are free to share your honest opinions of products, services, and companies without fear of being penalized for it. You can also gain more trust in user reviews, not having to worry that negative feedback wasn\u2019t \u201chushed\u201d somehow.<\/p>\n

It\u2019s also empowering for someone like me. I feel that it\u2019s very rare for items to be 100% awesome and now I can freely share both the pros and cons of whatever I\u2019m reviewing for you. Well, I did that before but now it won\u2019t put my family at risk. What a relief!<\/p>\n

As I mentioned before<\/a>, Consumer Reports is a nonprofit organization empowering consumers to make informed choices. Consumer Reports does this through product testing and research work. However, the full cost of this can\u2019t be covered by subscription costs alone. CR relies on support from its readers. Until December 31, 2016, any tax-deductible contribution<\/a> to the organization, up to $30,000, will be matched by two generous donors. This is a fabulous way to help Consumer Reports continue to do what it does best \u2014 help consumers make the best buying decisions. Go here<\/a> for more information on donating.<\/p>\n

How do you feel about the Consumer Review Fairness Act?<\/h3>\n