Sometimes we just need to make a quick trip to the grocery store for a couple of items. But, rarely is such an errand ever very “quick.” Even if you live right next to the supermarket, it still takes a substantial amount of time to go into the store, walk through the aisles, get the items you need, stand in the dreaded checkout line, pay for your items, put everything in bags, and then carry it all to your car or house. This can take anywhere from half an hour to a couple of hours. How much easier would it be if you could order everything you need ahead of time and have someone bring it to your car curbside? Well, I want to introduce you to Lucky Supermarkets’ brand new ClickCart online grocery shopping service. 😆
Last week, Frans and I gave ClickCart a try over at the Dublin store. We had to visit that one since the service is only available in a few Save Mart and Lucky Supermarkets right now. But, ClickCart is slowly rolling out to more locations so I’m hopeful that it will be offered at my local Lucky store soon. I was curious to see how well this worked. The idea is not new but few places are able to make everything run smoothly.
ClickCart Online Grocery Shopping via Web or Mobile App
Okay, so first things first, I had to put in an order. You can order your items online via computer or mobile app. For our first order, I decided to use the Lucky app on my phone. When doing your online grocery shopping using the app, you can log in as a guest or sign into your account. The categories are easy to browse through but, since I knew exactly what I needed, I made use of the search function. I was able to find most of the brands and products I normally buy so that made the process easier. To get started, I clicked on an item, added it to my cart, and selected the ClickCart location I wanted to pick my order up at. Once that was set, it was easy to tap the “+” icon to add more things to my cart.
After putting in a nice mix of dry, liquid, frozen, and fresh groceries, it was time to check out. One section has you choose a time frame of when to pick up your order. Since it was already evening, I selected the next day between 4:00 pm and 4:30 pm. I believe there’s a 2-hour minimum so keep that in mind when thinking about when to put in your order. Customers can pay online or at the store upon pickup. I had a gift card that I wanted to apply to my order and wasn’t sure if I could use it online. So, I decided to uncheck that option and pay later. An email confirmation was sent out as soon as I finished up the order. Then, the next morning, I received another email letting me know that my order would be ready for pickup at the chosen time. (See the slideshow below to see how the process went.)
ClickCart Pickup & Curbside Delivery
Frans and I arrived at the Dublin Lucky store and parked in one of the two parking spaces dedicated to CickCart online grocery shopping orders. We wondered how the store would know when we got there and when to bring out the order. Fortunately, there were some pretty clear directions on the ClickCart sign. 😅
I called the printed number and a friendly associate answered. I only had to give my name and then an employee walked out with my order a couple minutes later. I was surprised by how quickly they brought my items out. It was obvious that some good organization and communication is happening on Lucky’s end. I did have to go inside to pay, though, since the portable payment device was glitching at that moment. Just so you know, the store is expecting a new set of devices so this shouldn’t be an issue for future orders.
Behind the Scenes of ClickCart at Lucky and Save Mart Supermarkets
It turned out to be a good thing that I had to go into the store since I got a chance to see what the ClickCart area looked like. The service desk is right by the entrance/exit and there are two large refrigerators to keep the orders cool. I was glad to see the refrigerators as I wondered how the store handled perishable items.
I also found out that there are usually 2-3 employees specifically assigned to the ClickCart online grocery shopping department. Of these, at least one person is supposed to be at the desk at all times. This way, personal shoppers don’t have to juggle assembling orders, manning the phones, and bringing groceries out to customers all at the same time. Instead, the crew can focus on providing timely and efficient service for customers picking up their order.
ClickCart Real World Usage
This is a huge deal for me. I actually tried a similar service at another retailer and they didn’t have such measures in place. It was a total fail. It was a bumpy ordering process, had a sub-par notification process, there was no dedicated staff, and the employees who did handle orders were not trained properly. This resulted in me having to go into the store and waiting for over 40 minutes to get the THREE items I ordered the previous day.
But, at Lucky, using ClickCart was so ridiculously simple and fast that I can’t imagine NOT using it the next time I have to get some grocery shopping done. The personal shopper got everything I ordered and even the produce looked good. My order was ready right on time and the whole process was so convenient.
The service also helpful if a family member or friend is swinging by the store for you. There have been so many times in which I had text a shopping list, send photos, or specify the size, brand, and color/flavor/scent so they get the right items! This way, you do the online grocery shopping and your friend or family member picks up the full, completed order. No detailed descriptions or shared lists needed!
Plus, it’s FREE! For a limited time, the ClickCart service fee will be waived. After that, it will only be $5 per order, which more than covers the hassle you avoid versus shopping in-store yourself. So, if you’re short on time or only need a few things from the grocery store, try out ClickCart online grocery shopping at Lucky or Save Mart (when it’s available near you).
Ready to try it? Enter below to win a $50 Lucky / Save Mart Supermarkets gift card. Two winners will be chosen so make sure to have your friends enter too. 😉
This is a sponsored post created in partnership with Save Mart / Lucky Supermarkets. All opinions are my own.